Episode #008: Re-Positioned and Ready with Patti Mara
Ideas to keep providing a valued customer experience in times of physical isolation.
My guest is Patti Mara. She has worked with hundreds of entrepreneurial owned and operated businesses to re position them for success and dramatically increase their growth, customer retention, and profit. She is the author of UpSolutions – Turning Your Team into Heroes and Customers into Ravings Fans.
KEY LEARNINGS YOU WILL ACCESS
An understanding of how to leverage the current crisis to pivot your business quickly to move from surviving to thriving
Learn about the new guiding principles for small and mid-sized business
Inspiration and ideas to do things differently. There is no business as usual!
RESOURCES
FREE TOOL: Touchpoint Scorecard – Professional Services
For other customized Touch Point Scorecards visit: www.pattimara.com/entrepreneursvelocity
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